Privacy Policy

Q. When will you dispatch my order? What do I do if I have not received my order?

Our dispatch time is between 1-3 days from the date of placing the order. Although 95% of orders are dispatched on the same day but some orders may take up to 3 days for dispatch.

If your order has not been shipped even after 3 days of your placing the order please check the status of your order in the “My order section of our website. You can view the status and other information of all your orders, whether pending or fulfilled, that you have placed with Azaalia Paris by clicking My order link on the top right after you log in to your Azaalia Paris account.
Here you will get the latest updated information about the status of your order.

Q. How do I place an exchange request for my product(s) bought on Azaalia Paris?

If you would like to exchange products purchased from Azaalia Paris, please follow the below-mentioned steps:

Choose the order that needs modification.

Select the product to exchange and fill in the required information.

Please note:

We only exchange the products for free in these 3 scenarios:

1 Size not fit, 2 Wrong products received, 3 Damaged products received.

And if the customer wants to replace the products then Rs 149 are applied upto two products and for the additional product exchanges Rs 49 are applied on per product.

The product Must be unused, unwashed with all the tags intact with the original box.

Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.

You can create an exchange request for products purchased from Azaalia Paris within the specified exchange period i.e, within 7 days of delivery only.

Azaalia Paris only provides one-time Exchange, Second time exchange is not available. However, we will only exchange the products in a few cases which will cost Rs 149 upto two products and for the additional product exchanges Rs 49 are applied on per product.

At any time, you can track the status of your exchange requests under “My Orders

Q. I have created an Exchange request. When will the product be picked up?

Normally, pick-up happens within 4-5 working days after the exchange request has been generated by the customer.

Q. How can I return the product I ordered?

We do not have a return policy. We only replace products with other products or sizes.

Ask. How can I detect fake emails/calls requesting personal and confidential information?

If you receive an e-mail or phone call from a person/entity asking you to find confidential information (such as debit card password) / credit card password, internet banking or mobile banking password from www.Azaalia.com, we request You to do so. should not provide such confidential and personal information. Such confidential and personal information will not be requested by Azaalia Paris or our delivery partners. If you have disclosed this information, please notify the appropriate law enforcement agency immediately.

Ask. How do I check the status of my order?

You can check the status and other information of all the orders you have placed on Azaalia Paris, whether they are ongoing or completed orders, by clicking the "My Orders" option at the top right. Log in to your Azaalia Paris account. This will take you to the My Orders page where you can see the status of all your orders.

Ask. I paid but I still haven't received my order?

Hello, your money is safe with us. We estimate delivery time to be 3-10 days after order is placed. You can view the status and other information of all orders placed on Azaalia Paris, whether pending or completed. To check the status of your pending order, when you log in to your Azaalia Paris account, you can view the status set of all your orders by clicking "My Orders" in the upper right corner.

Ask. Do I need to replace all the items in my order at the same time?

You can request an exchange for your order. Therefore, please test all items you receive in one order before proceeding with the exchange as we do not have multiple exchanges for the same order. You can change the product(s) in your order.
Also, if you have ordered more than one product and want to replace only one product from the entire order, you can request an exchange.

We request you not to provide OTP to the sender under any circumstances. OTP is required only in two cases -

1) When the order has been prepaid

2) When you request to cancel the order

Q. Is there a problem with my transaction?

Please note that we do not have a second exchange policy. However, if you have other issues with your replacement order, please submit a support request in My Terms. The customer service team will contact you.

Ask. Did I get a partial/incomplete response from Azaalia Paris?

We try to ship all items in one order. However, sometimes several items in an order may be shipped from elsewhere. So we may send some items first and send the rest separately to ensure you don't have to wait long time. We will notify you each time your order ships or ships, so you can track your order until it is completed.

Ask. I have received a damaged product from Azaalia Paris. What’s next?

Kindly reach out to us for the damaged product within 48 hours of delivery . You can visit the “My order” section of your Azaalia Paris account and click on the order number & raise a support ticket under my orders. While we investigate, request you to please make note of the below pointers :

Please make an unboxing video

Please do not use the item for which claim is being raised.

You may be required to provide information like, short description of the case (A few questions will be asked to help us understand the scenario)

The snapshots of the product , packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users.

Also, no exchange or credit voucher will be issued if the product is found to be used after quality investigation.

Q. My products have been picked up for exchange. What's next?

Now that your product has been received, your order will now be processed and shipped as soon as possible. Additionally, if you choose a credit card, the coupon will be activated upon receipt.

Ask. What steps does Azaalia Paris take to keep its customers safe?

Customer safety is our top priority and we are doing everything we can to monitor the impact of COVID-19. We take safety precautions to ensure the safety of packages and minimize contact during delivery. We strictly comply with government regulations and adhere to World Health Organization guidelines.

Ask. Is it possible to reduce contact with passengers during delivery?

Our delivery staff have been instructed to minimize contact with customers by leaving packages at their doorsteps and keeping them informed.

Q: How do I track the delivery of my order?

You can track your order immediately after it is shipped. To track the status of your order, you can easily track all your orders by selecting the "My Orders" option on the top right.

Ask. Can I change my order's delivery address or mobile phone number after placing the order?

Yes, you can change your address or mobile phone number after placing your order. Please note that once the order is marked "Package ready to ship" no changes can be made.

Ask. Will all products be shipped together?

We try to ship all items in one order. However, sometimes several items in an order may be shipped from elsewhere. So we may send some items first and send the rest separately to ensure you don't have to wait long time. We will notify you when a shipment has been sent or is about to be sent; so you can track all orders until they ship

Problem. What is your return policy?

We do not have any product return policy. We only exchange the product with any other product or size. And if the customer wants to replace the products then Rs 149 are applied upto two products and for the additional product exchanges Rs 49 are applied on per product.

P. What is your refund policy?

We have no refund policy. We only allow replacement of damaged/damaged products. If the extra size you need is out of stock, we will give you the equivalent stock certificate (excluding cash on delivery and handling tax)

Also, you can start if you receive a bad item. If you change it, we will replace it with the correct product.

Ask. What is your exchange policy?

You can replace large items free of charge once, if you want to replace the item with other items, you can pay Rs.149 for up to 2 items, add Rs.149 A transaction fee. 1 piece is used for 49 people. There are two ways to return the item to us:

* Pickup: We offer free pickup from various locations, which takes approximately 7 days. When you send a transaction request, you will see the wait option.

* Personal delivery: If we do not offer pickup at your location. In this case, the customer is required to send the package to us if the product is still in its original condition, with tags and packaging.

During delivery, our delivery agent may perform quality control upon return. When the product reaches our warehouse, we will do a quality check, which will take about 7 days, and if the selected product does not pass the quality check, we will send it back to you.

The following exclusions and conditions apply to this policy:

* All products subject to return or exchange must be unused and in their original condition, with all tags and packaging intact (e.g. Shoes must be in the original shoe box).

* According to exchange policy:

c. Azaalia Paris reserves the right to refuse to replace products purchased from Azaalia Paris if the customer violates or violates this policy in any way.

d. Azaalia Paris is not responsible for incorrect returns. If additional or different items are returned by mistake, Azaalia Paris is not responsible for the product's failure, replacement or return to the user.

e. If you are returning your product yourself, please package it appropriately to prevent it from being lost or damaged in transit. We recommend using a courier service for all personal returns.

Ask. How can I request an exchange for products purchased from Azaalia Paris?

If you want to change a product you purchased from Azaalia Paris, please follow these steps:

* You can change the product you purchased from Azaalia Paris from the "My Orders" section at the time of exchange. Create a transaction for the product. If your address is suitable for change, you will be able to continue the change.

* Place the product in the container but do not cover it. Please ensure the equipment is unused, unwashed and all labels are intact.

* Please ensure that the original product is at the location you selected as the shipping destination for the exchange product.

* You can follow the status of your change request at any time in the "My Orders" section.

Q: Where can I ship my order in person?

You can send personal exchange order to the following address:

Address: Azaalia Paris B-86 Mayapuri Industrial Area Phase 1 New Delhi
>Note:- Only your password belongs To withdraw your money after starting the transaction Go to NSZ (Non-Service Zone), otherwise please do not ship the item to the above address.

Ask. How can I cancel the order / Can I cancel the order after placing it?

Yes, you can cancel your order after placing it. Go to the "My Orders" section of your Azaalia Paris account and you will be able to see the "Cancel" option under the order. Prepaid orders cannot be canceled from the options below and you must have a payment ticket for this. Refunds normally take between 3 – 7 business days & some banks may take up to 21 days due to internal processes.

In the case of a COD order, just click on the cancel button & your order will be cancelled. Kindly note no cancellation can be made after the order has been marked as “Packet Ready for Dispatch”.

Q. Why was my order cancelled?

Unfortunately, in some cases, Azaalia Paris might be forced to cancel an order due to inevitable circumstances such as non-availability of the product, non-delivery of the order due to restrictions etc.

Q. How can I pay for my order at Azaalia Paris?

We support the following payment options at Azaalia Paris :

* Cash On Delivery (available in selected pin codes)

* Credit Card

* Debit Card

* Internet Banking

* E-Wallet

* UPI

Q. How does the COD (Cash on Delivery) payment option work?

To pay for any order using the Cash on Delivery (COD) mode of payment, please select the ‘Cash On Delivery’ option on the payment page. Cash on delivery option is available only on select PIN codes and the maximum order value is Rs. 3000/-. However, the COD option may differ from customer to customer depending on the order rejection percentage of a particular customer's registered email ID. For the avoidance of doubt, "Order Rejection Percentage" refers to the order that is not returned at the address specified by the Customer. In this case, the customer will not be offered the COD (Cash on Delivery) payment option and the customer will need to place a new order using the prepaid option.

Ask. Why can't I see the COD option on the payment page?

If you cannot see the COD option on the payment page, this may be due to one of the following: * Our suppliers may not support the COD option to your shipping address.

* However, COD options may vary from customer to customer depending on the percentage of rejection of order e-mail Name your ID. (Order rejection percentage refers to the order that is not returned at the address specified by the customer).